How can we help you?
Find answers to common questions about our AI assistant platform or contact our support team for personalized help.
Getting Started
To create an account, click on the “Sign Up” button at the top right corner of our website. You can register using your email address or through Google/Apple authentication. After verification, you’ll be guided through the setup process to configure your AI assistant.
Our platform works on all modern web browsers (Chrome, Firefox, Safari, Edge). For mobile access, we recommend iOS 13+ or Android 9+. No special hardware is required as our AI runs in the cloud, but a stable internet connection is recommended for optimal performance.
Account & Billing
You can upgrade your plan at any time from your account dashboard. Go to “Billing” > “Change Plan” and select your desired subscription tier. The changes will take effect immediately, and you’ll be charged a prorated amount based on your current billing cycle.
We offer a 14-day money-back guarantee for all annual plans. Monthly plans can be canceled at any time but aren’t eligible for refunds. To request a refund, please contact our support team with your account details and reason for cancellation.
Features
You can train your AI by uploading documents, connecting knowledge sources, or using our interactive training interface. Go to “AI Settings” > “Training” to get started. We recommend providing at least 10-15 examples of typical queries and responses for best results.
Yes! We offer integrations with Slack, Microsoft Teams, WhatsApp (coming soon), and through our API. Visit the “Integrations” section in your dashboard to set up connections. API documentation is available for developers.
Still need help?
Our support team is available 24/7 to assist you with any questions or issues you may encounter.
Contact SupportOur Values That Actually Matter ✨
Human-First Tech
“Because 90% satisfaction means nothing if the other 10% feels like talking to a toaster.”
We design for real people – not just metrics. Our AI learns from human conversations, not just datasets.
Privacy as Default
“Your data isn’t our business model.”
250+ companies trust us precisely because we’re sticky about security. End-to-end encryption and zero data selling.
Support That Doesn’t Ghost
“We answer your emails faster than your ex.”
50K daily chats handled, but we still provide real human support when you need it. Average response time: 22 minutes.
Transparency > Buzzwords
“No ‘blockchain-AI-metaverse’ nonsense.”
We’ll explain how our bots work in plain English and show you exactly what you’re paying for.
No-BS Answers to Your Questions
Everything you actually want to know about our AI conversation platform
We’ve trained our models on actual business conversations (not just public datasets), which means:
- Understands context like a human (no robotic “I didn’t understand that”)
- Handles typos and slang naturally
- Remembers conversation history intelligently
- Admits when it doesn’t know something (instead of making up answers)
Plus, our 10-minute setup gets you 90% of the way – no PhD in “prompt engineering” required.
We keep it simple:
- Starter: $29/mo – Perfect for small businesses (500 conversations/mo)
- Unlimited: $49/mo – For growing businesses (everything unlimited)
- Enterprise: Custom pricing – For large deployments with advanced needs
No hidden fees, no per-user charges, and you can cancel anytime. We even prorate refunds if you upgrade/downgrade mid-cycle.
We treat your data like we’d want ours treated:
- End-to-end encryption for all conversations
- Never train on your customer data without explicit permission
- GDPR & CCPA compliant
- Regular third-party security audits
Unlike some platforms, we don’t sell your data or use it to train general AI models. Your conversations stay yours.
We’ve got your back:
- 24/7 documentation: Step-by-step guides with screenshots
- Onboarding wizard: Gets most users live in under 10 minutes
- Real human support: Email us anytime (avg. response 22 mins)
- Priority setup: Available for enterprise plans
Plus, our AI actually gets better the more you use it – no constant tweaking required.
Absolutely! We offer:
- 14-day free trial: Full access to all features
- No credit card required: Just sign up and start building
- Sample conversations: Try our demo bots to see the quality
- Money-back guarantee: If you’re not satisfied in your first month, we’ll refund you
We’re confident you’ll love it – 92% of trial users convert to paying customers.
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